We miss seeing all of you! During our closure, we are busy working in the stacks weeding and putting everything back in order. We are also answering general questions and providing help using our electronic resources including audio and e-books, Mango language learning and Kanopy. Someone is available to answer your questions Monday - Friday from 9:00 a.m to 5:00 p.m.
In the meantime, here are answers to some frequently asked questions over the past few days.
I want to donate books. Can I drop them off at the library?
No, we cannot accept donations while we are closed. Please do not put donated items in the library bookdrops.
What is my PIN?
When we issue library cards, we set the PIN as the last four digits of your library card number (barcode on the back of the library card). If that doesn’t work, it means you likely personalized it through “My Account”. If you can’t remember your personalized PIN, please call the library 508 881-0134 ext 10 and we can reset it. Staff will be available Monday - Friday from 9:00 a.m. - 5:00 p.m.
My books/dvds are due. Should I return them?
Minuteman will be extending the due date of all items to April 16th. If you want to return your items, please use the outside bookdrops in the library parking lot. No overdue fines will be charged while the library is closed.
Can I request an item from another library?
Statewide delivery has been suspended and we don’t know when that will begin again. If you are looking for a book that another library has available, you should check with that library to see if you can pick it up.
Can I request an item that the catalog lists as available at the Ashland Public Library?
Not at this time. We are looking at some solutions for processing requests for materials we own and have available.
I don’t have a library card. Can I get one online?
Yes, please scroll down to “Get a Library Card” for the link to apply online.
What can I access with my temporary online card?
State-provided online research databases within Massachusetts only and our digital catalog
Can I reserve a museum pass?
No. Most museums are closed.
Issue Date:
April, 2020
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